Overview
Because software licenses and product codes are digital products, keys are treated as used once revealed, accessed, delivered, or redeemed. MivexKeys aims to provide a fair review process while protecting against fraudulent chargebacks and key duplication.
Refund eligibility
A full refund may be requested within 14 days of purchase when the product key or digital license has not been revealed, accessed, delivered through automated access, or redeemed.
After a key or product code has been revealed, viewed, emailed, or activated, it is generally non-refundable. Exceptions may apply to a verified invalid or previously used key, a failed delivery that MivexKeys cannot fulfill within a reasonable support period, or an accidental duplicate charge for the same item in one transaction session.
Support-first review
For activation, installation, or validation issues, contact MivexKeys Support with your order number, purchase email, and an error screenshot or description. Please allow up to 48 hours for troubleshooting, verification, or a replacement before opening a payment dispute.
Contact MivexKeys Support at contact@mivexkeys.com, call +1 (917) 672-6643, or write to 30 N Gould St Ste R, Sheridan, WY 82801, USA.
Processing approved refunds
Approved refunds are returned only to the original payment method used at checkout. Financial institutions typically take 5–10 business days to reflect a refund.